FAQs

The price listed include car, driver, petrol cost within certain mileage and hour usage, beyond that will be only parking and tolls if usage is within limit.

No need, we will gather your name and contact and will confirm the info face to face for car rental and airport transfer.

Limo price is listed in the car rental page, there is no hidden cost.

Like most car rental booking sites, we can’t guarantee an exact make or model of any car type. Car rental agencies carry different makes and models and are always updating their fleets. The car photos and descriptions on Loy Auto Rental are only examples. Your actual rental car will be similar but may not be identical to the one pictured.While we guarantee the seating capacity, the luggage capacity for each car should be used as a guide, since trunk space and the size of your suitcase can vary.

In the car detail page, we provide you with general information on passenger and luggage capacity for the various car types, as well as examples of some car models.
Please note that car photos shown on Loy Auto Rental are only examples of car types offered; your actual rental car will be similar, but may not be identical to the one pictured.

Loy Auto-car availability can be limited for some destinations during certain times of the year — especially for peak travel periods such as weekends and major holidays. Minor changes to your pick-up and drop-off times can make a big difference and may yield better results.

For a single day rental, there is no refund. But for short-term and long-term rental, there will be a refund policy for the deposit.

Please contact us in advance, and if it is a single day there is no refund policy applicable. For short-term and long-term rental, pls refer to the contract for detailed refund policy.

Yes, it is better to contact us at least one day in advance so that we may reserve the car for you.